Warranty Claim - Midwest Mattress

1 Warranty Claim Info

2 Customer Info

3 Product Info

4 Upload Photos/Videos

5 Product Issues

It is our customer service commitment to deal quickly and efficiently with any customer dissatisfaction resulting from a purchase at Midwest Mattress. The manufacturer’s warranty covers any defects in the product; it does not however cover comfort issues. The most common warranty claim is for excessive body impressions (over 1 1⁄2’ on innerspring and 3⁄4” on all foam beds typically). Please make sure that the piece in question is free of stains (as a stain will void the manufacturer’s warranty) and if it is proceed to submitting a claim.

There are two ways to submit a warranty claim:
1. Complete this online claim form on your own. You will need a copy of your receipt, a camera, school ruler, string, and a cd or dvd. Please click on the link below to watch a video on how to do a warranty inspection yourself and then continue to fill out the warranty form on this page. How to do a warranty inspection correctly.
2. Midwest Mattress can send someone to your home to conduct a mattress inspection for you. Based on location and availability there may be a charge for this service. If there is a service charge and the mattress is deemed defective the service charge will go towards the delivery charge of the new piece (warranties do not cover transportation charges).
If you have any questions or need a copy of your receipt please call any of our locations and speak with a sleep expert. All claims can be handled via the internet or phone so you don’t need to go into the showroom if you don’t want to. Once a piece is deemed defective you will be given a credit equal to the purchase price of the piece to go into our showroom and reselect. You do not have to get the current equivalent of the defective piece. If a warranty claim is denied by the manufacturer please contact Midwest Mattress and we will see if there is something else we can do to in house to keep our customers happy!

Name*
First Last
Email*
Address*
Street Address City State ZIP Code
Phone*

What product(s) you are having a problem with*
- Mattress
- Box Spring
In order to accurately and quickly process your request, we will need you to fill in the following information from the law tags of both your mattress and box spring, even if you are claiming service on only one. Please locate the law tags of both your mattress and box spring. (Law tags can be found attached to the head or foot of the piece)

If your law tag is missing, please locate the manufacturer’s label on the flat side of the piece or use the bill of sale and fill in the model name and size.
Mattress Info
Mattress Model Name
Mattress Size
Mattress Warranty Code
Mattress Date
Date Format: MM slash DD slash YYYY
Mattress Purchase Date
Date Format: MM slash DD slash YYYY
Store Location where mattress was purchased
Box Spring Info
Box Spring Model Name
Box Spring Size
Box Spring Warranty Code
Box Spring Date
Date Format: MM slash DD slash YYYY
Box Spring Purchase Date
Date Format: MM slash DD slash YYYY
Store Location where box spring was purchased

If you have photos or videos please upload them here.
Upload Mattress Image
Drop files here or

Accepted file types: jpg, jpeg, gif, png.
Upload Mattress Video
Drop files here or

Accepted file types: avi, ogg, m4a, mov, mp3, mp4, mpg, wav, wmv.
Upload Box Spring Image
Drop files here or

Accepted file types: jpg, jpeg, gif, png.
Upload Box Spring Video
Drop files here or

Accepted file types: avi, ogg, m4a, mov, mp3, mp4, mpg, wav, wmv.

As clearly and specifically as possible, tell us about your complaint. If the bed is squeaking or sagging please specify where the problems are occurring. (If you are having problems with both the mattress and box spring, describe the problems of each).*
Since making your purchase, how have you maintained and cared for your bedding and how frequently?*
Have there been any changes to the bedding since you received it. For example tears or stains.*
If your mattress has large body impressions, please measure the deepest one in the following manner:
1 - Place a string tightly across the bed.
2 - Place a ruler in the deepest point and note its depth.
What is the Deepest Impression?
If your bedding is making noise, remove the mattress and box spring from the bed frame. Check the frame by pushing down in several locations to locate the noise. If the noise can not be located, replace the box spring on the frame and repeat the test. Finally, replace the mattress and repeat the test.
Location of Noise
What is your bed frame made of?
Do you use boards or other flat objects in between your mattress and box springs to increase the firmness? If so, please tell us what.
What type of bed frame are you using?*
- Standard Metal with wheel/glide supports. (no center support)
- Standard Metal with wheel/glide supports. (side to side center support)
- Standard Metal with wheel/glide supports. (head to foot center support)
- Bolt on headboard/Footboard wood/steel rails with wire/wood support slats.
- Hook on headboard/Footboard wood/steel rails with wire/wood support slats.
- Other/homemade
Form Completion*
- By submiting this form you are stating that the information above is accurate and completed to the best of your knowledge.

There are two ways to submit a warranty claim:

Mattress Info

Box Spring Info

If you have photos or videos please upload them here.