Thomas Day was my sales representative. This is a purchase for a family member and he was able to guide me to a purchase I think will be excellent for them. He was informative without being pushy. He was excited to wait on me and very sweet. I think this mattress is an excellent buy for the money. Firm, made well. Sides are solid for the support for the family member I have purchased it for who spends much of her time in bed due to disabilities. So very glad I decided to give Midwest Mattress a chance. I was able to schedule the delivery for when I want it and not when the store wants to do it – very enjoyable experience.